6 Month Maintenance and Cleaning Service Policy
Dear Valued Customer,
As we step into 2025, we’re introducing updates to our Ring Maintenance and Cleaning Service, effective January of this year.
At Magee Jewellers & Designers, we remain dedicated to providing the highest level of care for your jewellery. Below, you’ll find details about our updated policy and the exceptional service you can continue to rely on.
Updated Policy:
- Magee Jewellers & Designers Rings: Rings that are Custom Designed or Custom Upcycled will continue to receive 6-Month Maintenance Inspections and Cleanings at no charge.
- Rings not made or sold by Magee Jewellers & Designers: A fee of $40 plus tax per ring will apply.
- Rings repaired by Magee Jewellers & Designers: A ring repair, valued at $1000 or more before tax, will have 1 year of 6-Month Maintenance Inspections and Cleanings at no charge as per warranty.
What Makes Our Service Exceptional?
- Thorough Inspections and Cleaning: Our 6-Month Maintenance Inspection includes a meticulous process where we inspect your ring using high-power loops and microscopes to check for any maintenance that may be needed. If your ring passes the inspection stage, we hand polish the piece with high-power buffing wheels, soak it, scrub it, steam clean it and dry it. This detailed process ensures your ring is returned to you looking its best.
- On-Site Expertise: All inspections, cleaning, and repairs are done on-site by our highly qualified and trained staff. Unlike other jewellers, we never send your jewellery off-site. Our full-service goldsmith studio, located at 457 Bishop Drive, Fredericton, NB, is equipped to handle all your jewellery needs with the utmost care.
- Rhodium Plating: We offer rhodium plating for $100 plus tax per single ring. This service, like all our others, is done entirely on-site to guarantee quality and security. Rings are inspected and cleaned before plating to ensure the best results.
Why Regular Inspections Matter: Regular 6-month inspections are crucial to proactively prevent stone loss and other damage. While inspections help maintain your jewellery, they cannot guarantee against future issues. How you care for your rings directly impacts their longevity, so we encourage regular cleaning at home and adherence to our inspection schedule.
Are You Taking Care of Your Jewellery: Jewellery should always be handled with a "First Off, Last On" approach. It’s best to remove your jewellery as soon as you arrive home and put it back on when you’re heading out. Jewellery isn’t meant to join you in the shower, pool, hot tub, ocean, gym, garden, or when using harsh cleaning chemicals or baking.
Unfortunately, we’re seeing an unprecedented number of rings requiring significant refurbishment due to improper care. While it’s your jewellery and how you choose to handle it is entirely up to you, many people who never take their jewellery off are finding their rings need extensive repairs. Keep in mind that repairing most rings requires gold, which is currently priced at $3,856.19 per ounce.
Taking a moment to reassess how you care for your jewellery can help preserve it and save you from costly repairs in the future.
Service Details:
- Rings brought in the morning will be ready after 3 PM the same day. Rings brought in after 12 PM will be ready the following business day.
- Our store hours are Monday-Friday, 10 AM – 5 PM.
- If a ring is heavily impacted with dirt or debris and requires placement in the "pickle" for cleaning, a $40 fee (plus tax) will be charged to remove the buildup. When a ring hasn’t been properly cared for and is excessively dirty, it demands a much more intensive cleaning process, which incurs additional time and effort. Please note that our time for this service is not complimentary.
Stay on Track: We use a text messaging system to notify you about your upcoming 6-Month Maintenance Inspection and Cleaning. Please note, if you miss an inspection, you will not receive a reminder for the next one. Bringing your ring in for its scheduled inspection ensures you remain on track for future notifications.
Some customers believe we send reminders every six months regardless of attendance, but with a database of over 32,000 customers, this isn’t feasible. To stay up to date, please bring your rings in on schedule.
Have You Not Had Your Ring Inspected in Awhile: Please bring your ring in so we can get you back on track with ring maintenance.
Seasonal Note: Due to high demand, we are unable to perform inspections, cleanings, or rhodium plating during the last two weeks before Christmas. We appreciate your understanding and recommend planning accordingly.
Getting Caught Up: With a record breaking fall and Christmas season with custom design and repairs, we were unable to attend to our 6 Month Maintenance notices. November and December 6 Month Maintenance notices will be going out this week via text.
At Magee Jewellers & Designers, we take great pride in offering a level of service unmatched by any other jeweller. Our investment in skilled professionals, state-of-the-art equipment, and an on-site studio allows us to provide you with the best care for your precious jewellery.
Thank you for choosing Magee Jewellers & Designers. We look forward to continuing to serve you with excellence.
Warm regards,
Mark & Jillian Magee
Magee Jewellers & Designers